In general, our delivery times range from 8 to 12 weeks.
Our production and delivery times are provided as estimates. The delivery period confirmed by our team at the time of your order takes effect once full payment of the amount specified in the Order Form has been received.
Please refer to our Terms and Conditions of Sale via this link.
For any specific delivery requirements, please feel free to contact us.
As each creation is handmade, returns cannot be accepted.
You can purchase directly through us at ergane@ergane.eu or via your preferred retailer or gallery.
To receive a quotation, please provide the following information:
– Quotation reference or subject
– Your VAT number
– Selected models and quantities
– Name, delivery address, and on-site contact details
– Desired delivery timeframe
The assembly instructions and product sheets can be found on our website,
in the Collections section or on the page of the desired model, at the following address: ergane.eu
If you encounter any issue with assembly or have questions regarding the instructions,
please contact us at ergane@ergane.eu
Our samples — (brass and lacquered brass, mouth-blown glass, and mouth-blown sculpted glass) — are all available in PDF format via this link.
To purchase our samples, please contact us at ergane@ergane.eu
Our catalog is also available in PDF format via this link.
We can design custom pieces based on our existing collections or create entirely new designs in close collaboration with our clients.
For any modifications or special orders, please send us the details and visual references at ergane@ergane.eu
Customization fees generally apply.
Each of our pieces is handcrafted in France, in the Vichy region, renowned for its exceptional artisanal know-how.
For brass, lacquered brass, aluminium, steel, or copper, we recommend using a microfiber cloth.
The use of chemical products, solvents, or abrasive tools may irreversibly damage the surface.
For glass maintenance, gently wipe with a standard glass cleaner.
For matte opaline or sculpted glass, carefully dust using a soft feather duster.
